Business Operations Manager

The Operations Manager supports Sage Veterinary Imaging’s practice sites and Sage Veterinary Academy (SVA) by keeping operational systems, processes, reporting, and projects organized and moving forward. Working across departments, this role turns leadership priorities into documented workflows, coordinates execution, and gives managers timely information and support.

The Operations Manager serves as a company-wide resource. The COO assigns priorities based on the organization’s evolving needs.

• Pull, prepare, and distribute recurring reports, including NPS, capacity, team metrics, and other operational measures.
• Own business analytics, be curious and help identify trends, issues, and blockages. Must love data.
• Prepare KPI dashboards and scorecards for leadership and management review. Track missing data and follow up with metric owners.
• Monitor NPS results and feedback, coordinate follow-up on concerns, and work with the appropriate managers to address recurring issues.
• Run/support Management and PCC Level 10 (L10) meetings using the Entrepreneurial Operating System (EOS), including agendas, scorecards, issue lists, action items, and follow-up.
• Prepare and run the monthly company-wide all-hands meeting, including the agenda, presentations, speaker coordination, and follow-up on action items.

• Develop, maintain, organize, and periodically review SOPs, policies, workflows, templates, and knowledge-base content. Coordinate training and support adoption across teams.
• Coordinate operational systems with system owners, Clinical IT, and vendors, including implementations, documentation, and user training.
• Coordinate account creation, role-based permissions, access changes, and timely deactivation across company systems. Maintain access records and verify that requests are completed.
• Manage assigned company-wide projects and process improvements from planning through rollout. Track owners, deadlines, decisions, and results.

• Partner with HR and managers on recruiting coordination, new hire onboarding, employee offboarding, required training, and employee review cycles.
• Coordinate operational onboarding for new hires, including account access, equipment, training assignments, schedules, required documentation, and readiness for their first day.
• Coordinate the operational offboarding checklist for departing employees, including account deactivation, return of company property, transfer of work and records, and confirmation that each step is complete.
• Monitor and coordinate quarterly employee reviews, including scheduling, completion tracking, manager follow-up, and reporting to the COO.
• Manage learning and development assignments, enrollment, completion tracking, overdue follow-up, and reports.
• Maintain staff and employee tracking reports for licenses, insurance, certifications, and other required documentation. Flag upcoming expirations and gaps to the appropriate owner.

• Coordinate SVA fellowships, including enrollment, schedules, participant communication, access, and administrative follow-through.
• Coordinate SVA content organization and delivery with clinical and education leaders.
• Manage company travel logistics and related assets, including company apartments, bookings, records, and coordination with travelers and vendors.
• Maintain a contract register that tracks agreements, owners, key dates, renewals, and follow-up requirements.
• Conduct an initial review of accounts payable submissions for required documentation, contract or policy alignment, and approval routing. Escalate exceptions to the appropriate approver.
• Coordinate facilities, vendors, and other…