Plumbing Dispatcher
Job in
Round Rock, Williamson County, Texas, 78682, USA
Listed on 2026-04-21
Listing for:
AiRCO Mechanical Ltd.
Full Time
position Listed on 2026-04-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Manager, Technical Support
Job Description & How to Apply Below
- Proactively plan, forecast, and dispatch service calls for the internal customer (Service Manager and Service Technician)
- Manages and organizes customer service calls prior to their deployment to the Service Technician
- Accurately dispatches the required Service Technician with the correct skill level for the service call minimizing unnecessary costs and building customer confidence.
- Communicates the status of the service call to the customer while it is in progress and follows up with the customer after the service call has been completed.
- Works closely with Service Managers and Service Technicians to provide administrative tracking support.
- Continually reviews current processes, services and makes recommendations/proposals in order to improve and strengthen the Customer experience.
- Works cohesively with Service Managers, Service Technicians, Account Managers, and Business Development Managers to support and promote multiple business solutions for both short and long-term growth opportunities.
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