Veterinary Client Service Representative

Veterinary Customer Service Representative

Animal Care Clinic

Part-time

Our Client Service Representatives provide our hospital's first and last impressions and are instrumental in managing client requests and appointment flow. We emphasize excellent customer service and are looking for a responsible, team-oriented, self-motivated team player. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSRs are trained to understand the basics of veterinary medicine to appropriately schedule doctor visits, answer questions, and educate our clients.

• Previous experience in customer service, sales, or other related fields.
• Previous clinical experience
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Team player.
• Excellent written and verbal communication skills.

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about our products and services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of our evolving services and products.
• Answer multiple phone lines.
• Greeting and assisting clients and their pets.
• Educate clients.
• Daily routine cleaning

• Competitive pay
• 401(k) with employer match
• Mental health resources
• Subsidized backup childcare and elder care
• FREE CE courses
• Pet perks and veterinary service discounts

* Certain Benefits may be subject to waiting periods or length of service requirements.