Personal Financial Representative - Highway ; English​/Spanish Bilingual

About The Job

As a Personal Financial Representative, you will engage with Members and prospective Members to identify their needs and educate them on products and services that will improve their financial wellbeing and quality of life. You will build strong, long‑term relationships, providing exceptional member service by effectively communicating to understand needs, identify solutions, and resolve member requests and issues.

• Open savings, checking, and deposit accounts as well as certificates of deposit
• Educate members on credit reviews and needs assessments
• Accept and input consumer and business loan information
• Communicate UFCU’s mission, vision, and values

• Refer fraud claims to experts
• Provide online and mobile support
• Increase ATM limits
• Release check holds
• Provide notary services
• Conduct signature guarantees
• Complete wire transfers
• Validate vehicle values
• Manage account restrictions, pop‑up concerns, and add travel notes on member accounts
• Partner with collections for members who are past due
• Problem‑solve and facilitate connecting members with internal partners

• Process service requests and financial transactions
• Process stop payments via check, ACH, and/or cashier’s checks
• Process ATM and point‑of‑service transaction disputes
• Set up and grant access to safe deposit boxes
• Print documents, including debit/ATM cards, vehicle buyer’s checks, temporary checks, statements, and direct deposit letters

• Perform other duties as assigned
• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence to all laws, rules, regulations, and internal controls specific to the role, including but not limited to the Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulation

• Make external business partner referrals
• Host tables at and attend community events

• Effectively build relationships, establish rapport, and diplomatically communicate information
• Effective active listening skills
• Excellent verbal, interpersonal, and written communication skills
• Adaptability and ability to work in a fast‑paced environment
• Good judgment and problem‑solving skills to identify and resolve member issues
• Strong attention to detail
• Strong organizational and time‑management skills
• Excellent teamwork skills, treating others with respect and courtesy
• High proficiency in Microsoft Office
• Successful completion of pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification

• Demonstrate member obsession
• Demonstrate performance excellence
• Demonstrate innovation

• High School Diploma or GED
• English/Spanish bilingual
• Minimum of one year of demonstrated success selling products within a financial services or retail banking environment
• Minimum of two years of customer service experience
• Minimum of one year working in a team environment
• Advanced knowledge of current local, state, and federal regulations

• Bachelor’s Degree
• Credit Union experience
• Series 6, 63, and/or Texas Life and Health Insurance licenses
• Registered NMLS
• Investment license
• Consumer lending experience
• General knowledge of applicable financial industry regulations
• Military experience

Monday through Friday from 8:30 am to 5:30 pm, and on Saturday from 9:00 am to 2:00 pm.