Customer Service Coordinator

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Our Client Service Coordinators are the guiding force in client interactions, setting the tone for the entire clinic.

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, coordinates care in a happy, welcoming, friendly and efficient manner, and influences clients to return and refer their friends and families.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Live and exemplify the Five Principles of Mars, Inc. within the team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital that supports our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans and preventive care and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, using proper collars and tags, and ensuring prompt service.
• Assist outgoing clients by delivering instructions, invoicing, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct necessary administrative functions.
• Perform other duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity and Trust
• Action Oriented
• Listening
• Functional:
  Preventative care and Optimum Wellness Plans
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Multitasking: manage multiple tasks at once, quickly shifting attention while maintaining accuracy.
• Communication: read, write and speak fluent English using appropriate grammar and vocabulary.
• Organizational: systematically carry out assignments and maintain order.
• Problem‑solving: identify, analyze and solve problems; translate problems into practical solutions.
• Client service: consistently deliver accurate, courteous and informative service.
• Intellectual ability: follow oral, written or diagram instructions accurately.
• Mathematical ability: add, subtract, multiply and divide; compute rate, ratio and percent; convert units of measurement.
• Computer: use a computer and specialized software confidently;
  Microsoft Word, Excel, Access, Outlook, etc.

• Initiative – willingness and aptitude to use discretion to find appropriate solutions.
• Integrity – adhere to the values and ethics of Banfield Pet Hospital.
• Cooperativeness – willing to work with others, collaborate and compromise.
• Flexibility – open to changing situations and willing to perform all tasks assigned.
• Independence – able and willing to perform duties without supervision.
• Tolerance for Stress/Resiliency – maintain a positive outlook and perform calmly under stress.

• Ability to work at a computer for long periods.
• Confidence around pets of all species.
• Work may require more than 40 hours per week, including weekends and evenings.
• Requires strong reasoning, remembering, mathematics and language ability.
• Moderate noise level.
•…