Customer Service Coordinator

Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world’s leading home appliance brands. If you’re a strong communicator with a background in logistics customer service and thrive on problem‑solving and building positive relationships, we want to hear from you.

• Schedule:
  
  Monday‑Friday (8:00 AM‑5:00 PM)
• Compensation: $17.00‑$19.00 per hour (final offer based on experience)
• Benefits:
  Medical, dental, vision, prescription drug, telemedicine, life & disability insurance, retirement match, paid time off, holidays, parental leave, voluntary benefits, employee discounts.
• Additional compensation may include overtime or discretionary incentives.

As a Customer Service Coordinator, you’ll be the first point of contact for Whirlpool customers and installers—managing inquiries, resolving issues, and ensuring escalations are addressed within strict service‑level agreements (SLAs). This role requires deep logistics customer service experience to handle scheduling, rescheduling, order updates, installer escalations, and follow‑up calls while maintaining strong communication across customers, Whirlpool, and CRST’s internal teams. You’ll help deliver on CRST’s promise of safe, reliable, and responsive service.

• Answer inbound calls from Whirlpool customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow‑up calls, including 5‑Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and elevate issues to Whirlpool and CRST managers when necessary
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans, service order updates, and paperwork completion
• Answer and resolve Whirlpool escalations within SLA timelines
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution.

• Calm under pressure and able to manage multiple Whirlpool customer needs at once
• Clear, empathetic communicator who listens and responds effectively
• Detail‑oriented with strong follow‑through on documentation and service updates
• Positive, team‑first attitude with a focus on solutions
• Driven to meet Whirlpool’s service‑level expectations and customer satisfaction goals

• High school diploma or GED
• Proven experience in logistics customer service (transportation, distribution, or related industry)
• Strong verbal and written communication skills
• Proficiency in data entry and customer management systems

• Experience supporting a large national client such as Whirlpool or similar in logistics or service coordination
• Skilled in handling escalations and conflict resolution in high‑pressure environments

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.