Bilingual Customer Service Representative English​/Spanish

Job Description

The Customer Service Representative will assist existing customers with their insurance needs, answer phone calls, help with billing and policy questions, process policy changes, follow up on customer requests, and provide excellent service.

• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

• Answer incoming customer phone calls and assist with questions
• Provide customer service in both English and Spanish
• Assist customers with billing and payment questions
• Provide insurance  and policy documents
• Process adding and removing vehicles and other policy changes
• Assist with Farmers, Bristol West, Foremost, Progressive, and other insurance products
• Follow up with customers regarding outstanding items and required documents
• Review claims and follow up with customers after a claim is filed
• Assist with new customer onboarding
• Confirm customers have completed required documents
• Help customers create and access online accounts
• Identify potential cross-selling opportunities and refer them to the appropriate sales representative

• Bilingual English/Spanish
• Customer service experience preferred
• Insurance experience is a plus, but not required
• Basic computer skills
• Ability to learn insurance software and systems
• Must be comfortable handling a high volume of phone calls
• Must be reliable and punctual
• Must be able to pass a background check
• Texas insurance license is a plus, but not required for the right candidate