Customer Service Representative Round Rock, TX

Starting Pay: $21–$23/hour (Based on Experience) Want a Job Where You’re Valued, Supported, and Part of a Growing Team?

Gator Garage Doors is Hiring a Customer Service Representative (CSR)!

We are looking to add a strong CSR to our growing team. This role is key to supporting our technicians and delivering excellent service to our customers. Schedule details will be discussed during the interview process.

Five Day Work Week With Rotating Weekends.

- Possible 4 Day Work Week for the right candidate!

If you’re dependable, team-oriented, and thrive in a fast-paced environment, we’d love to talk with you!

As a Customer Service Representative, you’ll become the heartbeat of our customer experience. You will:

• Answer incoming calls, emails, and chats with professionalism and positivity
• Schedule appointments and coordinate with our technicians for seamless service
• Provide updates, answer questions, and guide customers through next steps
• Troubleshoot issues and offer clear, helpful solutions
• Document customer interactions accurately and efficiently
• Spot opportunities to recommend services that genuinely help the customer
• Learn our services inside & out—becoming a trusted expert for homeowners

You're a great fit if you bring:

• 1+ year of customer service experience (home services or tech = bonus!)
• Strong organization and multitasking ability
• A calm, friendly, customer-first attitude—even on busy days
• Comfort with technology (Service Titan experience is a plus!)
• Reliability, team spirit, and a desire to grow
• High school diploma or equivalent

We take care of our people — professionally and personally. You’ll enjoy:

• PTO + Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Career development within a nationwide family of premium home-service brands
• A workplace that invests in your future

This role is based in our Round Rock, TX office — where great things are happening every day.

If you're ready to join a team that values your voice, supports your growth, and works together like family, we’d love to meet you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

* This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$21 - $23 USD