Industrial Automation Engineer — Customer Solutions & Field Support

We are seeking an Automation Engineer Specialist to support customers and internal sales teams by providing technical expertise on industrial automation products. In this role, you will work directly with customers to understand application needs, recommend solutions, and support the implementation of automation systems.

This position requires strong technical knowledge of automation equipment including variable frequency drives (VFDs), programmable logic controllers (PLCs), human-machine interfaces (HMIs), and motion control systems. The ideal candidate enjoys solving technical challenges, collaborating with customers, and supporting automation projects in a variety of industrial environments.

• Work directly with customers to evaluate automation needs and recommend appropriate solutions
• Visit customer sites to support system design, application discussions, and troubleshooting
• Provide technical support for automation products including VFDs, PLCs, HMIs, and servo systems
• Assist customers with commissioning, configuration, and troubleshooting of automation equipment

• Deliver product training at company facilities and customer locations
• Develop and deliver technical product presentations
• Support new product introductions and product launches
• Provide feedback on product performance, quality, and potential design improvements

• Partner with field sales teams to support technical discussions and solution development
• Assist the Controls Product Manager with technical and product-related initiatives
• Support trade shows, industry events, and customer demonstrations
• Help customers identify automation solutions that improve performance, efficiency, and reliability

• Monitor automation trends and customer application needs
• Provide feedback on competitive technologies and market opportunities
• Support continuous improvement efforts related to product quality and performance

• Bachelor’s degree in Electrical Engineering, Automation Engineering, or a related field
• 2–5 years of experience in industrial automation or controls engineering
• Ability to travel up to 50%

• Variable Frequency Drives (VFDs)
• Programmable Logic Controllers (PLCs)
• Human Machine Interfaces (HMIs)
• Cont actors and control systems
• Motion control and servo systems
• Hands‑on experience commissioning and troubleshooting automation systems
• Strong analytical and problem‑solving skills
• Excellent communication and presentation skills

• Rockwell Automation / Allen-Bradley Siemens
• Automation Direct
• Danfoss
• Yaskawa
• Fuji

• Control Logix
• Siemens S7
• Automation Direct CLICK

• Modbus RTU / Modbus TCP
• Ether Net/IP
• BACnet
• EtherCAT
• Profibus / Profinet

• PLC programming and controls support
• Industrial networking and communication protocols
• Technical training and customer support
• Strong project management and organization skills
• Ability to communicate complex technical concepts clearly

• Strong curiosity for automation technology
• Ability to diagnose and solve complex technical problems
• Excellent collaboration with customers, engineers, and sales teams
• Self‑motivated with the ability to manage multiple projects
• Commitment to safety, quality, and continuous improvement

• Work with advanced industrial automation technologies
• Collaborate with experienced engineers and technical teams
• Opportunity to support diverse industrial applications
• Exposure to new product development and automation innovations
• Career growth within a global industrial organization