Oriented Community Banker

**** At Frontier Bank of Texas, we have created a culture of honesty, integrity, loyalty, community, leadership, and respect. When you join Frontier Bank you become part of a family. This tribe is intensely committed to delivering superb customer service and financial sophistication to our communities.

To inspire greatness, we invest in our people by offering growth opportunities through training and education, a work-life balance environment, and competitive compensation. We recognize those who deliver beyond expectations through contribution bonuses and employee-nominated awards.

Together, we’re redefining community banking by having one level of service. Personal. If you are ready for a strong sense of comradery, join us and experience your new Frontier.

Summary:

The Community Banker serves as a front-line sales and service banker for prospects and customers seeking to establish and cultivate a relationship with Frontier Bank. A Community Banker has typically held the role as a Community Banking Representative or equivalent and has earned the title of a Community Banker by successfully onboarding new customers and cross-selling our products and services at an exceptional level.

A Community Banker is an expert on our products and services and uncovers the financial needs of both prospects and customers to best serve their financial needs. This role also drives growth to the branch by effectively prospecting new business independently or by partnering with leadership within the bank.

Additionally, a Community Banker may provide leadership to Community Banking Representatives and assist with community engagement, development, and training opportunities.

Primary Responsibilities:

• Demonstrates Frontier Bank of Texas values: HONESTY, LOYALTY, DEPENDABILITY, LEADERSHIP, COMMUNITY, RESPECT

• Engages with prospects, customers and borrowers to discuss both business and consumer financial needs as well as consumer lending needs.

• Ask for referrals and promotes other bank business products and services.

• Generates new business through educating and cross selling the bank’s products and services to new and existing customers.

• Assists with transactional duties, including teller functions, open new deposit accounts, process consumer loan applications, and refers opportunities to the senior lending team for real estate and business loans.

• Grant customer access to safe deposit box and vault access according to the Bank’s security policies and procedures.

• Assists in maintaining all dual-control logs while maintaining operational efficiency.

• Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure.

• Contributes to a team environment by answering incoming telephone calls, emails and inquiries while offering expert financial assistance.

• Provides key leadership and expertise on the core processing system, expert on policies and procedures, and effectively prospecting while growing the branch.

• Utilizes a needs-based methodology to assess customer financial needs and provides solutions that align with those needs.

• Adheres to strict compliance rules and regulations to provide optimal operational efficiency.

• Understands how to formulate appropriate open-ended questions that spark conversations resulting in uncovering financial needs of customers, prospects and community members.

• Leverages our software programs such as S&P Global to conduct effective research on prospects and utilizes that information for intentional prospecting efforts and cold calling.

• Promotes our stellar Treasury Management products and services including but not limited to, merchant services, debit cards, online banking, credit cards, Positive Pay, RDC and ACH.

• Partners with management to source and win business, including new deposits, loans, and related services.

• Supports senior leadership in achieving branch goals in growing the branch with deposits and referrals for lending and wealth management.

• Completes all required BAI, security and assigned annual trainings while seeking opportunity for continuous professional development.

• Actively seeks participation in community events, CRA activities, and other…