Customer Service Representative - Patient Registration

Patient Access Representative

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location:

Ascension Seton Williamson, Round Rock, TX

Shift: Monday – Friday 5:30am - 2:00pm

Are you passionate about helping people during critical moments while building a career in healthcare customer service? At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration — it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You'll Do:

· Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently

· Answer phones and gather accurate patient information quickly in a fast-paced environment

· Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion

· Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

· Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable

· Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We're Looking For:

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass a background check, drug test, and meet vaccination requirements

What You'll Gain:

· Experience in healthcare administration & patient access

· Exposure to revenue cycle, insurance processes, and hospital operations

· Opportunity for growth within R1

· A team environment focused on innovation, collaboration, and patient experience

· Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

Make a Real Difference:
Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:
From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:
You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment:
We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location,…