Front Desk Specialist - Convenient Care

Treehouse Pediatrics, Round Rock, TX, US

JOB DESCRIPTION Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients.

CLASSIFICATION Non-Exempt

REPORTS TO Practice Manager

• Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member
• Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms
• Responsible for obtaining patient demographics and verifying insurance information at each visit
• Perform patient check in/out
• Collect all insurance copays, balances and uninsured payments at the time of service
• Maintain individual bank and prepare end of day report to management for balancing and sign off daily
• Process payment plan agreements
• Control all patient access beyond lobby
• Maintain waiting room and front desk area in neat and orderly condition
• Maintain knowledge of all health forms required for each visit and verification of storage in EMR
• Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others
• Regular & prompt attendance on agreed upon daily and weekly start and end time.
• Assist with clinical inboxes as needed
• Other duties as assigned

• High school diploma or equivalent

• One year of customer service experience

This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements.

The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location.

If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.