Guest Service Representative

Job Details:

Job Location:

Homewood Suites Austin Round Rock - Round Rock, TX 78664
Position Type:
Part Time
Salary Range: $16.00 - $16.50 Hourly
Job Shift: Any

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

EOE