Front Desk​/Customer Service Agent

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This is a fun and service forward company with ample career opportunities. We have it all - culture, environment and growth! Flexible schedule options, good tip potential and 100% company covered insurance for FT associates.

Compensation:
Starting at $16.00 per hour plus tips

Posted:
Sep 28, 2026

• Flexible schedule options
• good tip potential
• 100% company covered insurance for FT associates

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
• This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Place Madison/Downtown | Madison , WI , US

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