Development Manager, Information Technology

Overview

WHO WE ARE: Trellis Company is a nonprofit 501(c)3 corporation focused on helping people leverage the power of post-secondary education and learning to improve their quality of life and the communities where they live. Trellis has served as a student loan guarantor for more than 40 years, providing trusted guidance and services to help student borrowers successfully repay federal loans. We have invested in improving student success programs through grants to colleges, universities, and research groups.

Today we have expanded our services beyond higher education to work with employers and community organizations focused on aligning the dreams, goals, and skills needs of employees and employers. Connecting these resources and learning pathways with our expertise in improving student outcomes helps create better and more predictable futures for those we serve. Our stability and vision create a unique intersection: a startup environment at a company that also has a stable foundation, offering an opportunity for the right candidate to help shape our future.

This is an exciting time to join the Trellis team. We remain invested in the success of students and higher education institutions.

WHO YOU ARE: You are a hands-on technology leader who thrives at the intersection of modern software engineering, people leadership, and business partnership. You bring a strong technical foundation and the ability to translate complex technology into solutions that improve operational efficiency and business outcomes. You are energized by leading and developing high-performing teams and have experience guiding developers through application modernization, cloud-based solutions, and the integration of AI/ML technologies into real-world, production environments.

You balance strategic thinking with practical execution and are comfortable making informed technical decisions in dynamic, enterprise-scale environments. You excel at collaborating across business units, working closely with stakeholders, project managers, and IT partners to deliver solutions on time and within scope. You value standards, quality, security, and resilience, and you take ownership of ensuring applications are reliable, scalable, and well-governed.

As a leader, you are approachable, accountable, and clear in your communication. You coach and mentor others, set expectations, and create an environment where teams can grow, innovate, and deliver meaningful results. You are comfortable navigating both legacy systems and modern engineering practices, helping organizations evolve while maintaining continuity and stability.

This is a hybrid position with two required in-office days per week. The role is based in our Round Rock, Texas office. Interviews for this position will be conducted onsite.

The Development Manager, Information Technology oversees the acquisition, implementation, and ongoing management of enterprise-wide technology solutions including cloud platforms, AI/ML integration, microservices, legacy systems, and mobile/web applications. This role enforces standards and drives technology innovation to improve operational efficiency and cost reduction. This role leads a team of developers and ensures effective collaboration with business units, project managers, and IT teams to deliver projects on time and within scope.

The incumbent will rely on experience and judgment to plan, lead, and direct the work of others. This is a hands-on leadership role in making strategic decisions related to all aspects of Trellis’ technology/applications, in conjunction with business and technology management.

The position incumbent is expected to perform the following essential duties and responsibilities:

• Drive strategic IT plans that enhance organizational effectiveness and efficiency.
• Recommend technology strategies, policies, and procedures by anticipating future needs.
• Direct technology research aligned with organizational goals and user priorities.
• Deliver projects by coordinating scope, resources, schedules, and stakeholders.
• Work across business units to develop solutions that improve operations and meet objectives.
• Establish and enforce technology standards; verify outcomes through audits and quality checks.
• Ensure resilience and security through disaster recovery, backups, and control structures.
• Lead modern engineering practices: integrate AI/ML into production, operationalize data pipelines, and manage CI/CD automation.
• Oversee containerization and orchestration (Docker/Kubernetes) to optimize reliability and cost.
• Maintain quality service by establishing and enforcing organization standards.
• Recommend information technology strategies, policies, and procedures by evaluating organization needs; identifying problems; evaluating trends; anticipating requirements.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information…