Print Technical Support Specialist

Overview

Job Description We are seeking a detail-oriented and customer-obsessed Print Support Specialist to join our team supporting a Fortune 100 company. This role is crucial in ensuring the seamless operation of our print services, providing technical expertise, troubleshooting, and service coordination to both internal teams and external clients.

• Engage proactively to uphold service level agreements (SLAs) between customers and Ricoh, ensuring prompt and effective resolution of support requests.
• Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations.
• Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs.
• Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization.
• Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly.
• Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution.

Must Have

• High School Diploma (or equivalent) with a passion for technical support and customer service excellence.
• Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support.
• Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware.

Nice To Have

• Additional education beyond high school diploma, further enhancing technical expertise and customer service skills.
• Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables.

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.