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Tech Support Team Lead IV — Customer-Focused Leader
Job in
Round Rock, Williamson County, Texas, 78682, USA
Listed on 2026-05-20
Listing for:
Facility Solutions Group, Inc.
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Facility Solutions Group, Inc. is seeking a Team Lead, Technical Support Representative IV to join their team in Round Rock, TX. This role entails leading a technical support team to resolve customer issues via phone calls, emails, and chat while ensuring high levels of service and efficiency.
The ideal candidate will have strong leadership and customer service skills, with a minimum of 2 years experience in a contact center setting. Responsibilities include conducting skills analysis, developing training, and ensuring performance evaluations.
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