Technical Support Representative ; TSR

Job Title:

Technical Support Representative I (TSR1) – Building Automation

Location:

Round Rock, TX 78665

Type: 4-month Contract-to-Hire

Pay: $21‑$23/hr (based on experience)

Work Environment:
Fully on-site

We're seeking a Technical Support Representative I (TSR1) who can triage and troubleshoot issues within commercial building automation, HVAC controls, and energy management environments. This role supports live building operations by handling real‑time technical diagnostics, navigating structured ticket queues, and making SLA-driven decisions.

• Perform first‑level troubleshooting for building automation systems (BAS), HVAC controls, lighting controls, and EMS platforms.
• Diagnose alarms, device offline issues, connectivity failures, schedule/setpoint issues, or sensor/point discrepancies.
• Manage structured ticket queues, including creation, triage, prioritization, and closure.
• Make dispatch decisions based on SLAs, site impact, and technical assessment.
• Communicate with subcontractors, internal teams, and facility contacts regarding status, resolution steps, and escalations.
• Document diagnostics, actions, and outcomes with clarity and accuracy.
• Assist with system updates, portal maintenance, and operational support tasks as needed.

• High School Diploma or GED.
• 1+ year of experience in technical support, building systems support, controls/HVAC troubleshooting, facilities operations, or related environments.
• Strong technical diagnostic skills beyond basic desktop support.
• Ability to interpret device alarms, connectivity issues, schedules, or control settings.
• Familiarity with ticketing systems, dashboards, or queue‑based environments.
• Excel/Outlook proficiency.

• Exposure to BAS, EMS, HVAC controls, lighting controls, Niagara/Tridium, BACnet, Modbus, JCI Metasys, Siemens Desigo, Schneider Eco Struxure, Honeywell WEBs, Distech.
• Experience in facility operations, building automation, mechanical/electrical service, or energy management.
• Working within SLA-driven operational environments.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation or sick leave).

Final date to receive applications:
This position is anticipated to close on Jun 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.