DoW SkillBridge Fellowship - Member Service Representative - Round Rock, TX

TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM

To offer eligible Service Members currently approved to participate in the DoW Skill Bridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities.

Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures

* Provide basic counseling on available products and services to meet member needs

* Assist members with opening and maintaining deposit accounts, loans, and other financial products

* Research and resolve basic account discrepancies and service requests

* Identify opportunities to cross-service products and enhance member relationships through education

* Understand and comply with all relevant federal and institutional regulations related to financial products and services

* Support team members by sharing knowledge and best practices as experience grows

* Ensure cash and other negotiable instruments are handled properly and securely

* Process routine transactions, including deposits, withdrawals, loan payments, and check cashing

* Perform other duties as assigned

* Experience in building effective relationships through rapport, trust, diplomacy, and tact

* Effective research, analytical, and problem-solving skills

* Experience working independently and in a team environment

* Experience maintaining composure in a high-production and changing environment

* Experience navigating multiple systems efficiently and adapt to evolving technologies

* Effective skill exercising sound judgment and make informed decisions

* Ability to embrace and support change initiatives in a dynamic and continuously evolving environment

* Effective verbal and written communication skills to engage with members and colleagues