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Technical Support Specialist - Tier 1
Job in
Round Rock, Williamson County, Texas, 78682, USA
Listed on 2026-07-24
Listing for:
Facility Solutions Group
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Facility Solutions Group seeks a Technical Support Representative - Level 1 to provide tier 1/2 support, troubleshoot connectivity, installation, and equipment defects, and guide customers through corrective steps in a fast-paced environment. You will analyze, troubleshoot and resolve issues while recording interactions across multiple systems.
The role emphasizes customer service, detailed note-taking, and timely escalation to Tier 2 when needed, with a focus on accurate documentation and
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