Customer Success Integration Manager

Job Summary

The Customer Success Integration Manager serves as the primary liaison between clients and Customer Engagement Managers, facilitating key stakeholder communications and driving successful platform initiatives. The ideal candidate will possess 5+ years of experience in technical program management, platform enablement, or enterprise technology delivery, with responsibility for coordinating and managing the end-to-end setup, deployment, and governance of enterprise technology platforms. This role partners closely with development teams, architecture review boards, infrastructure teams, security teams, and business stakeholders to ensure seamless platform provisioning, access management, and compliance with organizational standards.

Location:

Round Rock, Texas

Type:
Full-time

Department: DTECH & CLX

The Customer Success Integration Manager serves as the primary liaison between clients and Customer Engagement Managers, facilitating key stakeholder communications and driving successful platform initiatives. The ideal candidate will possess 5+ years of experience in technical program management, platform enablement, or enterprise technology delivery, with responsibility for coordinating and managing the end-to-end setup, deployment, and governance of enterprise technology platforms. This role partners closely with development teams, architecture review boards, infrastructure teams, security teams, and business stakeholders to ensure seamless platform provisioning, access management, and compliance with organizational standards.

Coordination with business application alignment and governance review boards.

• Prepare and submit documentation to create Use Case/Intake
• Coordinate review board approval process for Phase 1 and Phase 2
• Facilitate post-development deployment final approvals review boards

• Manage digital environment access
• Oversee subscriptions to appro pr iate agentic platforms

• Create and maintain Active Directory (AD) Groups
• Provision service accounts for Non-PROD and PROD environments and ensure connectivity to data sources
• Identify and provision data, application and reporting servers
• Implement server security protocols and validate connectivity via service accounts

• Validate data in Non-PROD and PROD environments
• Validate data encryption/decription across all environments

• Ensure complete setup of Git Lab (including Sonar Qube, Artifactory, Hashicorp Vault (Non-PROD/PROD), SNYK, Langfuse, and Okta)
• Initiate Git Lab user access for project owner and developers

• Set up and configure Data Robot Agentic Platform
• Provision Data Robot Dev GenAI environment
• Configure Data Robot Postgres Database

• Identify process and protocols for providing data results from Agentic program
• Oversee development of dashboard reporting applications from Agentic programs

• Strong understanding of cloud platforms
• Experience with Git Lab administration and CI/CD pipeline management
• Knowledge of Dev Sec Ops  tools (Sonar Qube, Artifactory, Hashicorp Vault, SNYK)
• Familiarity with Agentic AI/ML platforms (Data Robot experience preferred)
• Understanding of Active Directory and identity management systems
• Knowledge of server security, whitelisting, and network access controls
• Experience with database management (PostgreSQL)

• Proven experience managing technical infrastructure projects
• Strong understanding of architecture review processes and governance
• Excellent stakeholder management and communication skills
• Ability to coordinate complex technical initiatives across multiple teams
• Experience with agile methodologies and project management tools
• Strong problem-solving and risk management capabilities, and self-start mentality
• Self-starter who anticipates project risks to drive actionable solutions and taking full ownership from strategy to execution to ensure successful outcomes

• Excellent verbal and written communication skills
• Strong attention to detail, particularly in access management and security
• Ability to work effectively in cross-functional teams
• Strong organizational and time management skills
• Customer-focused mindset with ability to manage expectations

• Bachelor's degree in Computer Science, Information Technology, or a related discipline
• Proven ability to lead technical projects and platform engineering initiatives
• Hands-on knowledge of cloud technologies and infrastructure management practices
• Understanding of ARB processes, enterprise architecture reviews, and IT governance frameworks preferred.
• PMP, Agile, or equivalent project management certification preferred

• Collaboration with distributed teams across multiple time zones
• Occasional after-hours…