Technical Support Representative

Description

As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company. A Technical Support Rep will:
Enter and dispatch work orders Ensure that work orders have been received by subcontractors Verify the scheduled time and date of the work Enter accurate and complete notes in the system of correspondence with customers and subcontractors Act on all incoming phone calls Closing all service calls in the system when work is complete Update customer web based portals Effectively manage the dashboard and maintain customer as well as FSG SLA requirements

Skills

Help desk, Help desk support, Technical support, Customer service, Customer support, Call center support

Top Skills Details

Help desk,Help desk support,Technical support,Customer service,Customer support,Call center support

Additional Skills & Qualifications
Thrive and adapt to a fast-paced dynamic environment. Maintain a strong ability to manage and complete projects under tight deadlines. Possess professional written and oral communication skills. Maintain an ability to see the larger picture. Retain a positive attitude with open, respectful communication. TECHNICAL SKILLS Proficient in Google Gmail. Google Apps, & Google Earth Proficient in Microsoft Excel Proficient in PDF creation and manipulation software (Bluebeam, Adobe) Familiarity with financial software Familiarity with cloud-based tracking software platforms

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Round Rock, TX.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Round Rock,TX.
Final date to receive applications
This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business…