VoC Strategy & AI-Driven Listening Lead
Job in
Round Rock, Williamson County, Texas, 78682, USA
Listed on 2026-09-08
Listing for:
Dell
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Dell Technologies seeks a VoC Strategic Listening Lead to architect and govern the end-to-end Voice of Customer listening strategy. You will lead cross-functional efforts to ensure a unified, signal-rich view of customer voice across channels, informing strategy and investments.
You will champion AI and NLP capabilities, translate insights into compelling executive narratives, and drive transformation within the VoC function, collaborating with Customer Advocates and leaders to align listening
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