Technical Support Representative

Description

As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.

• Enter and dispatch work orders
• Ensure that work orders have been received by subcontractors
• Verify the scheduled time and date of the work
• Enter accurate and complete notes in the system of correspondence with customers and subcontractors
• Act on all incoming phone calls
• Closing all service calls in the system when work is complete
• Update customer web based portals
• Effectively manage the dashboard and maintain customer as well as FSG SLA requirement

Help desk, Help desk support, Technical support, Customer support, Call center, Customer service

• Thrive and adapt to a fast-paced dynamic environment.
• Maintain a strong ability to manage and complete projects under tight deadlines.
• Possess professional written and oral communication skills.
• Maintain an ability to see the larger picture.
• Retain a positive attitude with open, respectful communication.

• Proficient in Google Gmail. Google Apps, & Google Earth
• Proficient in Microsoft Excel
• Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
• Familiarity with financial software
• Familiarity with cloud-based tracking software platforms

This is a Contract to Hire position based out of Round Rock, TX.

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Round Rock,TX. Final date to receive applications This position is anticipated to close on Sep 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in…