Business Operations Manager

Overview

The Manager – Parks and Recreation Business Operations provides strategic and operational leadership for multiple City of Round Rock recreation and fitness facilities. It oversees business performance, budgeting, revenue generation, safety, and member experience across all locations, ensuring high-quality, efficient, and financially sustainable operations. The position leads a team of facility supervisors and support team members, aligning all sites with the organization’s mission, operational goals, and financial objectives.

Posted pay range is the starting salary. Pay rate offered is based on experience.

• Manages division team members, plans operations, develops business systems, and ensures the effective execution of processes. Prepares and monitors budgets, tracks revenues, controls expenditures, writes and updates business plans, and addresses challenging customer issues.
• Reviews, analyzes, and evaluates the business systems and operations of multiple facilities, ensuring consistent service quality, safety, operational efficiency, and alignment with organizational goals and strategies.
• Collects and analyzes business data from various internal and external sources, such as CRM systems, payment processors, trend studies, surveys, sales history, and KPIs, to ensure the operations of all facilities remain at the forefront of the industry.
• Monitors revenue, expenses, and key performance indicators to ensure financial sustainability, operational efficiency, and growth across all facilities. Identifies new revenue opportunities and cost-saving measures while maintaining a high-quality member experience.
• Develops, tracks, and prepares reports and analyses for senior leadership on operational performance, membership trends, and financial outcomes on a monthly, quarterly, and annual basis. Adjust operations as needed to ensure key business indicators are met.
• Collaborates closely with partner facilities in the Parks and Recreation Department to maximize operational effectiveness, customer engagement, and revenue potential across the entire parks and recreation system.
• Builds strong relationships and fosters collaboration with partner organizations in the City to maximize the impact of services provided at all facilities.
• Creates safety procedures and protocols for all facilities, and monitors operations to ensure they adhere to established procedures as well as federal, state, and local health and safety regulations.
• Assists in the hiring, evaluation, and development of division Facility Supervisors. Leads other division personnel and fosters a strong sense of teamwork across all facilities.

• Bachelor's degree from an accredited four-year college or university in Financial Accounting, Business Management, Recreation Administration, or a related field. Additional work experience may substitute for education on a year-to-year basis.
• Five (5) or more years of experience in business operations, facility administration or a similar position.
• Valid Texas Class C driver's license or the ability to obtain prior to employment.