F&B - Multi Outlet Manager

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations — we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African‑inspired resorts offer world‑class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality.

But we’re more than a resort. As a family‑owned company, our Promise is simple:
Lead with Love
. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity:water, we’re also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Multi Outlet Manager
. In this role, you will be responsible for overseeing and coordinating the planning, organization, training, and leadership required to achieve stated objectives across sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation for multiple restaurants’ dining rooms and kitchen areas. In this role, you’ll report to the Food and Beverage Director.

As part of our leadership team, you’ll embody our Promise to Lead with Love
—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll elevate the guest experience by ensuring every restaurant delivers exceptional service, consistent food quality, and a clean, welcoming atmosphere. Through strong leadership and team development, you’ll also enhance the associate experience by fostering engagement, accountability, and a culture where team members feel supported and empowered to succeed.

• With the assistance of outlet supervisors, ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs for all food and beverage outlets within the Resort.

• Oversee all outlet supervisors and assistant managers.
• Ensure that all food and beverage products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.

• 4-5 years of extensive experience in full-service restaurant, bar, banquet, and kitchen management required.
• General Food and Beverage and P&L knowledge is required.
• High School Diploma or general education degree (GED) is required.
• 3 years of related experience and/or training; or equivalent combination of education and experience is needed.

• At least 3 years of front-of-the-house operations and/or assistant management positions in a hotel or resort setting is preferred.
• At least 2 years of directly related experience is preferred.

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within

• 401(k) matching, paid time off, and holiday compensation

• Health, dental, and vision coverage for full-time associates

• Employee appreciation events, discounts, and perks at all resorts

• Education assistance programs to help advance your career

At Kalahari, we believe the best leaders Lead with Love
—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

{Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA}

Kalahari Resorts & Conventions is an Equal Opportunity Employer.