Assistant Store Director

Duties & Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.
• Assists the Store Director with total‑store CSI (Customer Satisfaction Index) and communicates with customers to resolve concerns.
• Engages in suggestive selling and other sales‑building techniques (telephone, intercom announcements, and in‑person interaction).
• Responds appropriately to incoming calls and resolves customer complaints; supports closing the loop between customer feedback and employee coaching.

• Assists with total store operations, including implementing Company and Division merchandising, operating, and sales initiatives.
• Supports driving sales, achieving gross profit, and managing operational and labor expenses.
• Helps plan daily operations and ensures production processes follow Company procedures and profit expectations.
• Communicates with Operations Specialists regarding sales promotions and division programs.
• Meets weekly with department managers to review ads, sales plans, and promotions; ensures alternate leadership hosts meetings when the Store Director is absent.

• Ensures Company safety and health initiatives are communicated and implemented throughout the store.
• Maintains integrity in food safety and sanitation practices across all departments; ensures full compliance in every area.
• Reviews training and ensures all employees remain compliant with:
• Food Safety & Sanitation
• HIPAA
• COBC (Code of Business Conduct)
• Meat Grinding & Tracking Log
• Texas Workplace Benefits Plan Manager
• Food Handlers Manager
• All other company and state‑required programs
• Ensures proper code‑dating procedures are followed for all products.
• Ensures compliance with Division scheduling initiatives, wage and payroll guidelines, Time Clock Policy, benefit plans, child labor laws, and all other employment laws.
• Maintains accurate and complete records in compliance with law and Company retention policies.
• Ensures compliance with Company grooming standards and dress code.

• Assists with staffing efforts including recruiting, hiring, training, and onboarding.
• Evaluates employee performance and assists in personnel decisions (promotion, discipline, termination) including required documentation.
• Identifies training needs for key employees to support future development.
• Resolves employee relations concerns (discrimination, harassment, working off‑the‑clock, legal issues) with guidance from Human Resources.
• Builds and maintains positive employee morale.
• Maintains strict confidentiality regarding employee matters, store performance, and Company information.
• Provides clear and accurate direction to department managers, supervisors, and store employees.

• Ensures compliance with proper cash‑handling procedures, sales accounting, safety protocols, and asset protection practices.
• Controls shrink and assists in maintaining backroom and sales floor inventory per Division guidelines.
• Supports developing operating budgets and managing in‑store operating, maintenance, expense, and supply costs.
• Assists with processing and completing required reports and administrative documentation.
• Prepares sales and inventory reports; participates in physical inventory every four weeks.
• Ensures accurate inventory of merchandise, supplies, and equipment; oversees audits and reconciliations.
• Maintains full understanding of key reports including:
• P&L (Profit & Loss Statement)
• S&P
• Invoices
• Other required store‑level reporting

• Assists the Store Director in maintaining strong store conditions, product quality, rotation, labeling standards, and code‑date compliance.
• Conducts daily store inspections and coaches employees accordingly.
• Supervises reclamation processing and maintains orderly backroom and department conditions.
• Ensures merchandise is priced correctly, displays are well‑maintained, and shelves are clean, organized, and in‑stock.
• Recommends equipment or facility repairs or improvements to the Store Director.
• Implements emergency procedures…