Area Pet Trainer

Area Pet Trainer

Pet Smart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer will train all existing and new Pet Training Instructors in their assigned areas and actively seek out pets and pet parents to educate them on the benefits of pet training in accordance with Pet Smart’s curriculum.

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

• Actively sell training classes in store, over the phone and online.
• Connect with pet parents to educate them about the benefits of our entire pet training curriculum.
• Recognize associates for their contributions to selling pet training.
• Schedule training classes as outlined by the Company expectations.
• Maintain all paperwork related to pet training.
• Teach classes at times that are optimal to maximize participation.

• Train and certify all new pet training instructors within the assigned group of stores.
• Provide feedback to the District Leader and Store Leader on the progress of the new Pet Trainer’s Accreditation process, including strengths and opportunities.
• Attend additional education classes as offered by the company.

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Recommend, inform, and sell merchandise and services.
• Maintain brand standards of the store including but not limited to maintaining the pet training podium, cleaning up after pet accidents, store recovery, collecting carts, etc.
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
• Ensure the pet training rink and surrounding areas are clean and sanitized.
• Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Responsible for taking immediate action when a sick or injured pet is identified in the store; transport to the vet as needed.
• Assist and work in other departments as required. Other duties may be assigned.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• Accredited in Pet Smart Training Instructor Course.
• Minimum of 1 year Pet Smart training experience.
• 2+ years of retail experience in a customer‑focused environment.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure, solve practical problems and maintain composure.

• No direct reports; however, are expected to train, guide and support the development of other associates.

• Associate required to stand, walk, climb a ladder, use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required: depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required: depth perception.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate; however, associates may be exposed to higher levels of noise osure to live animals and their handling is common.

• Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
• For applicants in our Waterloo, San Francisco, or Los Angeles locations:
  Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment,…