Loaner Rental Agent

Round Rock Toyota is looking for a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our customers every day. As a Loaner Rental Agent, you are responsible for maintaining customer satisfaction and ensuring the customers receive and return courtesy loaner and rental vehicles in accordance with company, third party, and manufacturer policies.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

• Commitment:
  Ensure our customers have a world-class service experience, greet customers in a professional and friendly manner, and assist in maintaining inventory to satisfy customer requests.
• Service:
  Ensures loaner vehicles are checked out and returned according to company policies and documents any required maintenance for returned vehicles.
• Collaboration:
  
  Establishes and maintains good working relationships with other departments.
• Technical Expertise:
  Files documentation with insurance or state/federal agency, and ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls.

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 36773

Position Code: 742806

Type:
Full-time

Dealership:
Round Rock Toyota

Location Address: 2307 North Interstate 35