Lead Nurture Conversion Specialist

• Convert leads into scheduled consultations, trials, and sessions
• Serve as the first point of contact for prospective clients and inquiries
• Engage potential members by phone, text, email, Instagram, and Facebook
• Respond to leads quickly and efficiently, ideally within minutes
• Follow up with leads to maximize scheduling and appointment show rates
• Represent F45 Cross Trails with enthusiasm and professionalism
• Log lead communications and manage the pipeline in the CRM
• Update lead statuses to reflect progress
• Promote ongoing promotions, challenges, and events
• Collaborate with sales and marketing teams for smooth transitions
• Troubleshoot lead concerns and scheduling conflicts
• Meet or exceed KPIs for lead conversion, show rates, and scheduling
• Contribute to lead retention through an outstanding pre-membership experience
• Encourage referrals from new members

• Experience using Go High Level , Google Sheets, and other lead management tools (preferred)
• High energy and positivity in every interaction
• Customer service focus
• Fast response and follow-up ability
• Organization and ability to keep CRM records up to date
• Punctuality, dependability, and professionalism
• Ability to collaborate across departments
• Goal-oriented mindset
• Passion for health and fitness
• Communication proficiency by phone, text, and email
• Willingness to work weekends
• Flexibility to work additional hours
• Ability to perform outbound calling, including cold calls
• Must be within commuting distance of Round Rock, TX
• Availability for evening and weekend shifts
• Comfortable with performance-based compensation
• At least 18 years old
• Comfortable sitting and talking on the phone for long periods
• Spanish bilingual ability asked in application

Demonstrates strong lead conversion skills through effective communication and customer service, utilizing tools like Go High Level  and Google Sheets to manage and track leads efficiently. Exhibits a goal-oriented mindset with a passion for health and fitness, ensuring a positive pre-membership experience for prospective clients.

• Lead Conversion
• Customer Service Focus
• Go High Level  Experience
• Communication Proficiency
• Goal-Oriented Mindset

• Lead Management
• CRM Management
• Outbound Calling
• Cold Calling
• Google Sheets

• High Energy
• Positivity
• Organization
• Dependability
• Collaboration

• Health and Fitness
• Lead Retention
• KPI Achievement
• Pre-Membership Experience
• Referral Encouragement

• Go High Level
• CRM Software