Entry-Level Field Service Technician

As an Entry Level Field Service Technician, you will be instrumental in ensuring the timely and cost-effective maintenance and repair of office product equipment. Your role supports high levels of customer satisfaction and provides valuable experience for career advancement.

• Maximize equipment up-time through timely response, efficient repair, and selective customer training.
• Manage asset and resource utilization to achieve financial goals and create value for both Stargel and our customers.
• Communicate professionally with customers, field service, sales, management, and administration.
• Provide accurate feedback, including call close information, parts usage, and customer meter readings.
• Maintain a professional appearance, achieve a first call effectiveness of 75%, manage accurate parts inventory, and attend monthly team meetings.
• Complete administrative aspects of the job accurately and on time.
• Perform other duties as required to support Stargel Office Solutions.

• High School Diploma or GED required.
• Hands-on mechanical experience helpful but not required (e.g., low voltage machinery, hands-on technician, appliance repair, vehicle mechanics, AC/HVAC, computer repair).
• Willingness to learn about repair, service, or installation of office equipment (experience not required).
• Ability to lift 50 lbs and comfort with frequent bending, lifting, and reaching.
• Valid driver’s license, reliable vehicle, and auto insurance (mileage reimbursement provided).
• Able to travel within greater Austin area.
• Pay increase potential throughout first year based on performance.
• Health insurance beginning the first of the month after 60 days.
• Vacation:
  One week after first year, two weeks after second year, three weeks after fifth year.
• Five sick days per year (prorated first year).
• Laptop, iPhone, vacuum cleaner, and all supplies provided.
• Mileage and expense reimbursement.
• Field Technician training program.
• Long-term stability and growth opportunities.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Founded in 1987, Stargel Office Solutions has grown to over 100 employees and 6,000 clients. We are a comprehensive office technology partner offering managed IT services, managed print services, production print, document software, and digital signage. Our accomplishments reflect high-level service and dedicated employees who follow the core values of Stargel:
Honesty/Integrity, Customer First, Professionalism, Competitive, and Passionate. Stargel is recognized as Houston’s largest independent office equipment dealer by the Houston Business Journal.