Case Manager, Youth and Family

In support of our mission to continuously improve the health and independence of the individuals we serve, the Case Manager plays a vital role under the supervision of the Clinical Program Manager. This position provides recovery‑oriented case management services, including skill‑building and medication education.

The Case Manager conducts routine psychosocial and emotional needs assessments and develops Person‑Centered Recovery Plans. They work with youth, adults, and families to connect them with community resources, provide rehabilitative services, and initiate crisis intervention when necessary. All services are delivered in collaboration with a multidisciplinary recovery team and are documented in the electronic health record.

These services are designed to promote recovery and wellness, support community integration, and enhance independent living and overall quality of life. The role requires detailed and accurate electronic documentation, as well as strict adherence to agency and state guidelines. At least 55% of working hours must be dedicated to direct service.

Successful Case Managers demonstrate a strong commitment to working with individuals who have chronic and severe mental health conditions. Essential knowledge areas include psychotherapeutic medications, case management practices, substance use treatment, crisis intervention, community resources, and evidence‑based behavioral health approaches.

Effective performance in this role requires innovative thinking, patience, resilience, and strong advocacy and service coordination skills. The Case Manager must be skilled in mental health assessment and evaluation, person‑centered recovery planning, clinical documentation, and dual‑diagnosis treatment.

In addition to working both independently and collaboratively, the Case Manager must be able to prioritize needs during crisis situations, participate in regular meetings and training opportunities, and perform other assigned duties with a positive and professional attitude.

Salary Range: $44,636.00 – $59,716.00

• 1.00/hour, 2 years previous experience in a similar role
• Up to $4.00/hour, tenure with BTCS
• .75/hour, Bilingual
• 1.00/hour, Associate
• .50/hour, LCDC

Location:

County Williamson County

• Must have a Bachelor’s degree in Human Services. Candidates whose degree is not in Human Services must have completed a minimum of 24 credit hours in a human services‑related field.
• Possess a strong understanding of mental health diagnoses and treatment.
• The ideal candidate demonstrates the ability to work both independently and collaboratively in a fast‑paced, recovery‑oriented environment, with a proven ability to build meaningful connections with individuals served.
• A valid Texas driver’s license is required, along with the ability to maintain approved driver status throughout employment.

• A Master’s degree in Human Services or a related field is preferred.
• At least one year of experience providing wellness and recovery support services in mental health, substance use treatment, and/or crisis intervention and screening.
• Candidates who are actively pursuing clinical licensure in counseling, behavior analysis, social work, family therapy, or a related discipline are encouraged, with preference given to those holding advanced or full licensure.
• Bilingual proficiency in Spanish is highly valued.
• Experience with concurrent (real‑time) documentation practices is desirable.
• Current licensure as a Licensed Chemical Dependency Counselor (LCDC).

1009 N. Georgetown Street, Round Rock, Texas 78664