Case Manager, Mobile Crisis Outreach Team

Crisis Case Manager

Under the supervision of the Program Manager, the Crisis Clinician is embedded within the Cedar Park Police Department, partnering with officers in the department’s Mental Health Unit, and is a member of the Northern Hub Mobile Crisis Outreach Team. This position will provide services in-person and via televideo in Williamson and Burnet Counties to individuals and families experiencing behavioral health crises;

co-respond with officers; reduce police involvement when appropriate; and support coordination of treatment in lieu of arrest, emergency department use, and hospitalization.

The Crisis Clinician will dispatch to various community locations (e.g., schools, emergency rooms, homes, and BTCS clinics) to provide crisis intervention, screening, referral, relapse prevention, and follow‑up services. Follow‑up services may include case management, individual and group skills training, Person‑Centered Recovery Planning, supported housing/employment, discharge planning, and linkage to ongoing services. The case manager provides person‑centered services based on the current crisis needs of the individual and carries a caseload for the provision of crisis follow‑up and relapse prevention services.

This position collaborates with law enforcement, the medical community, schools, families, and social service agencies to assist persons in crisis. The Crisis Clinician has strong knowledge of the principles, methods, techniques, and practices of working with individuals experiencing a mental health, substance use, and/or developmental crisis, and must have the ability to communicate effectively with diverse cultures and socio‑economic backgrounds. The clinician must have skills and experience using integrated computer database programs to access files and document services, as well as the ability to organize and prioritize work assignments.

The position requires a flexible work schedule and the ability to work independently, yet collaboratively.

This position requires rotating on‑call responsibilities ($30/day) and is an essential position, required to work on site. As MCOT operates 24/7/365, this position is required to work holidays on a rotating basis.

• 12‑Hour Shifts; 8 am – 8 pm

Location:

Round Rock, TX and Cedar Park Police Department, Cedar Park, TX

Hourly Salary Range: $25.23 – $32.48

• $1.00 /hr, 2 years previous experience in a similar position
• Up to $4.00 /hr, tenure with BTCS
• $0.75 /hr, Bilingual
• $1.00 /hr, Associate or Advanced Licensure
• $0.50 /hr, LCDC Licensure

• Evening Shift: $2.00 /hr
• Night Shift: $4.00 /hr
• Weekend Shift: $4.00 /hr
• Weekend Night Shift: $6.00 /hr

• Bachelor’s degree in a human services field.
• Comprehensive knowledge of mental health diagnoses.
• Ability to work as a member of a team within a fast‑paced, recovery‑focused environment.
• Skills and experience using integrated computer database programs to access files and document services, and the ability to organize and prioritize work assignments.
• Valid Texas Driver’s License.
• Must pass extensive background checks through Cedar Park Police Department.
• When degree is not in a human services field, a minimum of 24 college credits in a human services field are required.

• Licensure as a Licensed Chemical Dependency Counselor (LCDC).
• Master’s degree.
• Pursuing clinical licensure in counseling, social work or a related field.
• Bilingual in ASL or Spanish preferred.
• Experience in providing concurrent documentation preferred.
• 2 years crisis experience, 2 years case management experience.

Salary: $52,478.00 – $67,558.00 per year

Closing Date:
Open until filled.