Front Desk Coordinator; Bilingual Cantonese​/Mandarin

Bilingual Cantonese/Mandarin Front Office Associate

A Community Center in Rowland Heights is in the need of a bilingual in Cantonese or Mandarin for a Front Office Associate position. The Bilingual Cantonese/Mandarin Front Office Associate will support members and local older adults at our community center locations by delivering thoughtful customer service, guiding individuals through healthcare-related questions, and building strong relationships within diverse communities. The Cantonese/Mandarin Front Office Associate combines front-facing member support, outreach, event coordination, and operational oversight to help create a welcoming and informative environment.

Candidates should be comfortable working a regular schedule of 40 hours per week and available to work occasional Saturdays.

Responsibilities:

• Welcome members and visitors to the community center, resolve service questions, and provide a positive day-to-day experience for older adults and guests.
• Assist individuals in their preferred language with understanding plan benefits, accessing care, and navigating Medicare-related questions with clarity and professionalism.
• Represent the organization at community gatherings, educational sessions, and outreach events while promoting available services and strengthening local visibility.
• Organize wellness programs, classes, and center events by managing scheduling, logistics, materials, and coordination with internal partners.
• Monitor inventory levels for office materials, equipment, and promotional items to keep the center properly stocked and ready for daily operations.
• Oversee the use of community center space for activities and trainings, maintaining a clean, safe, and orderly setting for participants.
• Track visitor activity and service usage to help evaluate engagement trends and support informed planning decisions.
• Conduct routine checks of equipment and report maintenance or repair needs to the appropriate facilities contact in a timely manner.
• Help develop programs and activities that reflect community interests and create meaningful value for members and local older adults.
• Support additional operational, customer service, or outreach tasks as needed to meet team and center objectives.