Communications Officer - Dispatch

Description

Full Salary Range $51,909.96 - $71,678.71 (Depending on qualifications)

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

• TMRS participation 2:1 match
• 10 days of vacation/sick/holiday per year
• Longevity Pay
• Health/Dental/Vision Insurance
• Basic Life/AD&D 2x annual salary
• Long- and Short-Term Disability
• Deferred Compensation
• Employee Assistance Program
• Annual Step/Merit Raises

Step 1 $ 51,909.96

Step 2 $ 55,204.75

Step 3 $ 58,499.54

Step 4 $ 61,794.34

Step 5 $ 65,089.13

Step 6 $ 68,383.92

Step 7 $ 71,678.71

Step increases are given annually on the employee's position date.

Lateral pay up to Step 3 ($58,499.54) will be considered for those with qualifying experience.

Recruitment Process:
Please note that positions in our Police Department can take longer to fill, due to the extensive background check process. Thank you for your patience!

• Applications will be reviewed as they are submitted.
• Criminal Database Check
• If your applications is selected to advance, candidates will be contacted for more information in order to perform a thorough criminal database check.
• Criti Call Testing
• Criti Call testing will be scheduled following the criminal database check.
• Communications Center Observation
• Upon passing the Criti Call testing, candidates will be contacted to schedule a 4-hour observation time of the Rowlett Communications Center.
• Personal History Statement
• After observing, candidates will be given a Personal History Statement packet to be completed and returned by a specified date.
• Interview
• Interview will be scheduled after the Communications Manager reviews the Personal History Packet
• Final Personal History Statement Review
• Performed by hiring Lieutenant and Background Investigator
• Psychological Evaluation and Polygraph Testing
• Conditional Offer of Employment and Tentative Start Date

Answers 911 emergency phones lines and non-emergency lines; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.

Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed.

Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system.

Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.

High School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred.

General knowledge of office procedures such as filing and records maintenance; computer skills in Microsoft Office applications; ability to read, interpret and apply operating manuals and other reference materials.

Knowledge of two-way radio, multi-line telephone system, Telecommunications Devices for the Deaf (TDD)…