Warranty Lead

Oshkosh Aero Tech is a leading provider of aviation ground support products and airport services to commercial airlines, airports, air freight carriers, ground handling and military customers.

• Manage warranty support and follow‑on service support functions, including administration, field service support, repairs, part requests and recovery.
• Supervise Field Service Representatives (FSRs) performing warranty work; maintain customer satisfaction and maximum service by providing technical assistance.
• Manage service provider performance in warranty, service, repair parts deliveries and parts recovery.
• Increase parts and service sales, support business growth initiatives, and develop aftermarket business opportunities.
• Develop and report service and parts sales critical issues; build service support and service subcontractor network in support of warranty and service contracts.
• Review reports for systemic issues and initiate Continuous Improvement Reports (CIRs) to implement corrective actions.
• Coordinate warranty and field service reporting and associated database maintenance.
• Assist Jetway aftermarket business development personnel with market resources and identification of new business opportunities.
• Anticipate customer needs and develop recommended parts stocking requirements for upcoming field and maintenance operations.
• Manage domestic and international warranty efforts.
• Travel is required to support customers and service providers.

• Bachelor’s degree in a related field and five (5) or more years of relevant experience (equivalent to eleven (11) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• 3 years previous experience as warranty administrator, service advisor, or related service or warranty process position.
• 3–5 years previous military experience working with maintenance and management on defense vehicles or equivalent related years of experience.
• Excellent oral and written communication skills with attention to detail for handling difficult and complex customer situations.

This office‑based role is largely sedentary, requiring extended periods of sitting and using a computer and telephone. Visual acuity is required to operate a computer and read documents, along with auditory ability to participate in virtual and in‑person meetings. Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range: $82,900.00 - $.

Oshkosh Corporation is a merit‑based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or other protected characteristic. Reasonable accommodations are available for job applicants with disabilities. Oshkosh Corporation will not discriminate against employees or applicants who discuss or disclose the pay of another employee or applicant, unless in compliance with legal obligations.