Sr. Principal Voice Engineer

RELOCATION ASSISTANCE:
Relocation assistance may be available

CLEARANCE REQUIRED FOR START:
Yes

CLEARANCE TYPE:
Secret

TRAVEL:
Yes, 10% of the Time

Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco voice solutions.

The ideal candidate will have a strong background in VoIP technologies, Cisco Unified Communications Manager, and related voice technologies.

• This role requires the selected candidate to be 100% onsite at one of the following Northrop Grumman work locations:
  Redondo Beach, CA;
  Rolling Meadows, IL;
  Roy, UT;
  Melbourne, FL;
  Linthicum, MD;
  Chandler, AZ; or Huntsville, AL.

• Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems.
• Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups, and calling search spaces.
• Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing.
• Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms.
• Monitor and optimize voice/video quality using tools such as Cisco VQM, RTMT, and third‑party monitoring platforms.
• Perform routine system upgrades, patches, and backups for UC platforms.
• Troubleshoot and resolve complex voice‑related issues in a timely manner.
• Manage UCCX for multiple teams.
• Collaborate with cross‑functional teams to integrate voice solutions with existing systems.
• Provide technical support and training to end‑users and IT staff.
• Stay updated with the latest industry trends and technologies related to voice communications.
• Plan, manage, and implement complex voice designs in support of customer requirements.
• Develop technical solutions to complex problems requiring ingenuity and creativity.
• Support teams in project designs to clarify project requirements and provide design solutions, in accordance with standards.
• Perform troubleshooting analysis of voice infrastructure and associated systems.
• Document voice hardware and software technology components.
• Install and configure Cisco voice hardware/software and accompanying technologies.
• Provide third‑level support and troubleshooting of voice problems, and periodically provide after‑hours and weekend support.
• Exercise considerable latitude in determining technical objectives of assignment.
• Interface regularly with customers and manage customer installation timelines and deliverables to facilitate successful deployments.
• Manage timely resolution of all critical and/or complex problems meeting SLA requirements.
• Experience with Microsoft Office, Visio, Project, PowerPoint, and Excel.
• Lift equipment weighing up to 40 pounds.
• Work after hours and weekends as needed.

• Master's degree with 6 years of relevant experience, or a Bachelor's degree with 8 years of relevant experience, or an Associate's degree with 10 years of relevant experience; a High School diploma (or equivalent) with 12 years of relevant experience may be considered in lieu of a completed degree.
• Current U.S. Government 8140 (8570 equivalent) IAT level II baseline certification (example: Security+ CE).
• Applicants must have a current U.S. Government Secret level security clearance (at a minimum) in order to be considered.
• Must have experience with designing and maintaining LAN/WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware (routers, switches, and firewalls).
• Excellent problem‑solving skills and ability to work under pressure.

• Certifications such as CCNP Voice or CCIE Voice.
• Current U.S. Government Top Secret security clearance, SCI, Polygraph, or SAP/SAR access.
• Demonstrated leadership skills or previous experience managing small teams.
• Familiarity with network infrastructure and security principles.
• Experience with VQ Conferencing.

Primary Level Salary Range: $ - $

We offer flexible work arrangements, exceptional benefits and healthcare, a 9/80 work schedule, a 401(k) matching program, and discretionary bonuses.

Northrop Grumman is an Equal Opportunity Employer. For our complete EEO and pay transparency statement, please visit  U.S. Citizenship is required for all positions with a government clearance.