ServiceNow Developer; T1​/T2 Roy Utah

Job Title

Join our Classified Solutions team to build, enhance, and support solutions that streamline IT and business workflows.

This position will be required to be onsite at our Roy, Utah facility.

This position may be filled at the Associate (level
1) or level 2, depending on the years of experience level the candidate brings.

• Configure and develop forms, lists, catalog items, record producers, UI policies, client scripts, business rules, script includes, and flows/workflows
• Build and support request fulfillment and ITSM processes (Incident, Problem, Change)
• Create and maintain integrations (REST/SOAP, JSON/XML) using Integration Hub/MID Server where applicable
• Develop and support Service Portal/Next Experience components as needed
• Write technical documentation, update user stories, and estimate work
• Use Automated Test Framework (ATF), manage update sets/source control, and support release activities
• Triage and resolve platform incidents and defects; perform root cause analysis
• Support Windows 11 systems and administrative actions as needed
• Experience with scripting.

• Bachelor's Degree with zero (0) years of experience for Level 1
• Bachelor's Degree with at least two (2) years of experience for Level 2

• Must be a US Citizen with an active U.S. Government DoD Secret security clearance with the ability to obtain a U.S Government DoD Top-Secret security clearance within a reasonable period, as determined by the company to meet its business need.
• Must have the ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period, as determined by the company to meet its business need.
• Possess a DoD 8570 certification at IAT Level II (Security+, etc) or higher
• Experience with IT related hardware in a classified environment
• Experience with Service Now and Jira ticketing system – creating processing and tracking status.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Ability to maintain flexibility to deal with changing priorities and deadlines
• Self-starter with minimal supervision
• Experience in Active Directory configuring user and computer accounts
• Proficiency in JavaScript and Service Now Glide APIs; understanding of client/server scripting patterns
• Experience with Flow Designer and/or legacy Workflow; strong troubleshooting skills
• Understanding of ITSM processes and ITIL concepts (Incident/Change/Request)
• Oversee and coordinate the Service Now ticketing system and provide support and direction to the team on daily and project activities.
• Work directly with classified organizational management and program managers.
• Clear written and verbal communication; collaborative mindset
• Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.

• Service Now Certified Application Developer (CAD);
  Implementation Specialist (e.g., ITSM); ITIL Foundation
• Experience with CMDB/Discovery, Service Mapping, HAM/SAM, CSM, HRSD, or SPM (PPM)
• UI Builder/Workspace, Service Portal, and Now Experience design
• Service Now Dev Ops or CI/CD practices (e.g., app repo, CI/CD spoke, Jenkins/Azure Dev Ops pipelines)
• Scoped App development, Glide Query, asynchronous processing, and data migration
• Familiarity with security/compliance frameworks (e.g., SOC2, ISO 27001); role/ACL design in regulated environments
• Experience mentoring junior developers (for T2) and contributing to standards/best practices

Primary Level Salary Range: $59,900.00 - $89,900.00 Secondary Level Salary Range: $72,100.00 - $ The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.