Sentinel Principal​/Sr Principal Systems Software Analyst

Position Benefits

• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts

Primary Level Salary Range: $98,400.00 - $

Secondary Level Salary Range: $ - $

We are seeking an experienced and highly skilled Principal/ Sr. Principal System Software Analyst to join our Digital Business Enablement team. As the Business Application Service Owner (BASO), you will act as the primary bridge between business and technical teams, partnering with stakeholders to maximize application value, govern service levels, and continuously improve performance and availability. You will safeguard our application portfolio, drive financial stewardship, ensure regulatory compliance, define and maintain SLAs/OLAs, maintain documentation, and partner with vendors to deliver cost‑effective solutions – enabling users to reliably and securely use the tools and systems needed to execute their scope and deliver value to the business.

• Principal System Software Analyst:
  • 5 years experience with Bachelor’s degree in related field, 3 years with Masters, 1 year with PhD; or 4 additional years in lieu of a degree
  • Active DoD Secret clearance with a reinvestigation date within the last 6 years
  • US Citizenship and ability to obtain Special Program Access (SAP)
  • Core Professional Skill and Experience Requirements:
    • Proven track record serving as the primary liaison between business users and enterprise applications, providing guidance, training, and best‑practice recommendations
    • Experience gathering, translating, and prioritizing business needs into clear technical specifications and service‑enhancement requests, and communicating roadmap milestones
    • Experience managing or using operations management processes, service‑level agreements (SLAs) or operational‑level agreements (OLAs), incident‑management processes, including defining monitoring thresholds, detection criteria, and escalation procedures, and participating in their creation or review
    • History of creating or maintaining run‑books, SOPs, configuration records, and other guides in a repository and facilitating knowledge transfer to support teams
    • Experience with monitoring usage trends, conducting capacity planning, and ensuring scalable performance of an application suite
    • Experience working with supply‑chain, business‑management, and cost‑account teams to define requirements and operational management processes to translate them into application specifications
• Senior Principal System Software Analyst:
  • 8 years experience with Bachelor’s degree in related field, 6 years with Masters, 4 years with PhD; or 4 additional years in lieu of a degree
  • Active DoD Secret clearance with a reinvestigation date within the last 6 years
  • US Citizenship and ability to obtain Special Program Access (SAP)
  • Core Professional Skill and Experience Requirements:
    • Proven track record serving as the primary liaison between business users and enterprise applications, providing guidance, training, and best‑practice recommendations
    • Experience gathering, translating, and prioritizing business needs into clear technical specifications and service‑enhancement requests, and communicating roadmap milestones
    • Experience managing or using operations management processes, service‑level agreements (SLAs) or operational‑level agreements (OLAs), incident‑management processes, including defining monitoring thresholds, detection criteria, and escalation procedures, and participating in their creation or review
    • History of creating or maintaining run‑books, SOPs, configuration records, and other guides in a repository and facilitating knowledge transfer to support teams
    • Experience with monitoring usage trends, conducting capacity planning, and ensuring scalable performance of an application suite
    • Experience working with supply‑chain, business‑management, and cost‑account teams to define requirements and operational management processes to translate them into application specifications

• Active SAP access
• Significant experience managing large‑scale projects or…