ServiceNow Developer (T1​/ T2) -15066 - Roy Utah

Job Title

Join our Classified Solutions team to build, enhance, and support solutions that streamline IT and business workflows.

This position may be filled at the Associate (level
1) or level 2, depending on the years of experience level the candidate brings.

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon.

We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Responsibilities include:

• Configure and develop forms, lists, catalog items, record producers, UI policies, client scripts, business rules, script includes, and flows/workflows
• Build and support request fulfillment and ITSM processes (Incident, Problem, Change)
• Create and maintain integrations (REST/SOAP, JSON/XML) using Integration Hub/MID Server where applicable
• Develop and support Service Portal/Next Experience components as needed
• Write technical documentation, update user stories, and estimate work
• Use Automated Test Framework (ATF), manage update sets/source control, and support release activities
• Triage and resolve platform incidents and defects; perform root cause analysis
• Support Change Management process and weekly reviews
• Experience with scripting.

• Bachelor's Degree with zero (0) years of experience for Level 1
• Bachelor's Degree with at least two (2) years of experience for Level 2

• Must be a US Citizen with an active U.S. Government DoD Secret security clearance with the ability to obtain a U.S Government DoD Top-Secret security clearance within a reasonable period, as determined by the company to meet its business need.
• Must have the ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period, as determined by the company to meet its business need.
• Possess a DoD 8570 certification at IAT Level II (Security+, etc) or higher
• Experience with Service Now and Jira ticketing system – creating processing and tracking status.
• Ability to maintain flexibility to deal with changing priorities and deadlines
• Self-starter with minimal supervision
• Proficiency in JavaScript and Service Now Glide APIs; understanding of client/server scripting patterns
• Experience with Flow Designer and/or legacy Workflow; strong troubleshooting skills
• Understanding of ITSM processes and ITIL concepts (Incident/Change/Request)
• Oversee and coordinate the Service Now ticketing system and provide support and direction to the team on daily and project activities.
• Work directly with classified organizational management and program managers.
• Clear written and verbal communication; collaborative mindset
• Develop reporting dashboards to deliver actionable status reports and metrics to teams

• Service Now Certified Application Developer (CAD);
  Implementation Specialist (e.g., ITSM); ITIL Foundation
• Experience with CMDB/Discovery, Service Mapping, HAM/SAM, CSM, HRSD, or SPM (PPM)
• UI Builder/Workspace, Service Portal, and Now Experience design
• Service Now Dev Ops or CI/CD practices (e.g., app repo, CI/CD spoke, Jenkins/Azure Dev Ops pipelines)
• Scoped App development, Glide Query, asynchronous processing, and data migration
• Familiarity with security/compliance frameworks (e.g., SOC2, ISO 27001); role/ACL design in regulated environments
• Experience mentoring junior developers (for T2) and contributing to standards/best practices
• Support Windows 11 systems and administrative actions as needed
• Experience with IT related hardware in a classified environment
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft…