Member Experience Associate

South Oakland Family YMCA, 1016 W. 11 Mile Road, Royal Oak, Michigan, United States of America

Member Experience Associate – South Oakland Family YMCA

The Member Experience Associate is responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests by greeting, addressing member concerns, answering phones and directing members to programs and activities. The role requires excellent communication and customer service skills, organization and a friendly, outgoing demeanor.

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

The Member Experience Associate will ensure an exceptional service experience for all members, guests, and prospective members at all times.

• High school diploma or equivalent (18+ years of age)
• Experience in customer service, preferably in a busy atmosphere, and typing proficiency
• Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self‑starter

• Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
• Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
• Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
• Performs other assigned duties as directed by Supervisor

• Ability to participate in all physical aspects of the position.
• Ability to sit and stand from a seated position when interacting with members.

The YMCA of Metropolitan Detroit (“YMCA”) is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or any other basis protected by state, federal or other applicable law.

The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with program participants. We take any inappropriate interactions between program participants and staff very seriously and will fully cooperate with authorities in any case of abuse.