Customer Onboarding Manager at Universal Logistics Holdings, Inc. in Royal Oak, Michigan

Customer Onboarding Manager

Are you a customer-focused leader looking to grow your career with a leading transportation and logistics company? Universal Logistics Holdings is a multi-billion-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence.

The Customer Onboarding Manager will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction.

Key Responsibilities

• Manage daily customer onboarding operations and support team performance.
• Ensure onboarding activities are completed accurately and on time.
• Maintain customer data within TMS, GP, and Port Pro systems.
• Review customer credit information and onboarding requirements.
• Coordinate with customers, EDI teams, and internal stakeholders.
• Monitor KPI performance and identify improvement opportunities.
• Serve as the primary point of contact for onboarding-related issues and customer needs.

Qualifications

• Leadership or team management experience.
• Strong communication and relationship-building skills.
• Excellent organizational and problem-solving abilities.
• High attention to detail and data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Logistics, transportation, or supply chain experience preferred.

Full-Time Ready to join a growing industry leader? Apply today and become part of the Universal team.