Client Training and Adoption Specialist

Training Specialist

We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh
* t about helping restaurants succeed.

The Training Specialist will play a crucial role in ensuring that our restaurant clients maximize the benefits of our technology solutions by providing comprehensive training on essential functions, Back of House POS functionality, and effective use of our software suite. This role requires excellent communication and interpersonal skills, as well as the ability to simplify complex concepts to make them accessible and easy to understand for our clients.

Essential Functions:

• Develop and Deliver Training Sessions
• Build Training Resources
• Provide Remote Training
• Facilitate Q&A Sessions
• Encourage Active Participation
• Take Detailed Notes
• Continuously Improve Training Materials

• Strong understanding of restaurant management systems and software solutions
• Excellent communication and presentation skills
• Proficiency in virtual training platforms
• Exceptional interpersonal skills
• Strong organizational skills and attention to detail
• Demonstrated problem-solving abilities
• Excellent note-taking skills
• Ability to convey complex step-by-step instructions in layman's terms
• Ability to maintain professionalism amidst a vast range of client personalities
• 2+ years experience in restaurant operations, management, or similar hospitality role
• 1+ year of experience implementing and/or supporting Spot On POS
• 1+ year of proven experience in delivering engaging and interactive training sessions, both in-person and remotely

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• HS Diploma or equivalent required

• Must be able to remain in a stationary position a minimum of 50% of the work day
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds

Compensation:

• $ per hour

Benefits:

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (). If something seems suspicious, please contact us at

Spot On is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

Spot On is an E-Verify company.