Custodial Associate

8450 W 10 Mile Rd, Royal Oak, MI 48067, USA

Posted Monday, May 19, 2025 at 4:00 AM

Custodial Associate @ The SSA Group

Custodial Associate

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Position Title: Custodial Associate

Reports to: Custodial Supervisor (if applicable) and/or Environmental Services Manager

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• The custodial/environmental services team member ensures the cleaning services for unique, exceptional, or specialized custodial services, and monitors the quality of cleaning services.
• Follows directions and establishes routines in the proper use of materials and supplies as prescribed by SSA Group and Detroit Zoo.
• Accountable for all phases of services performed in the custodial services department including providing a litter‑free appearance to offices and facilities.
• Adheres to steps of operation in cleanliness, sanitation and overall presentation of restrooms and facilities, through daily and consistent cleaning rounds.
• Supports daily upkeep and cleanliness through grounds maintenance.
• Vacuums, sweeps, mops, scrubs, polish and waxes floor coverings
• Dusts, cleans and empty trash to offices and facilities.
• Cleans and stocks restrooms and is responsible for building sanitation
• Accountable for all phases of services performed in the custodial department.
• Adhere to all company policies and procedures.
• Promote a positive attitude among teammates.
• Perform other tasks as deemed necessary.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

Job Requirements

• Strong interpersonal communication skills.
• Ability to operate all equipment necessary to perform the job.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast‑paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative; with a sense of urgency to accomplish the goals at hand.
• Displays a strong interest in the custodial or environmental services field.
• Physical ability to work in squatting, kneeling and standing positions for extended periods and to move and handle boxes (35-50lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units .
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels .
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back .

Previous Experience

• None required.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is…