Service Request Specialist

Receives customer requests for service on hospital facilities and equipment. Main responsibilities will include taking customer calls for work order requests for biomed and facilities and support services maintenance and recording in the CMMS (Computerized Maintenance Management System) as well as triaging web requests. Some duties for maintaining asset records and updating maintenance schedules will be assigned as needed. Assesses and prioritizes problem, creates work order and routes to appropriate technician.

Maintains work order system. Communicates with customers and technicians regarding work order status.

Receives customer requests for service on hospital facilities and equipment. Main responsibilities will include taking customer calls for work order requests for biomed and facilities and support services maintenance and recording in the CMMS (Computerized Maintenance Management System) as well as triaging web requests. Some duties for maintaining asset records and updating maintenance schedules will be assigned as needed. Assesses and prioritizes problem, creates work order and routes to appropriate technician.

Maintains work order system. Communicates with customers and technicians regarding work order status.

Main work hours are 6:30 a.m. to 3 p.m. though hours may shift depending on coverage to 8:30 a.m. to 5 p.m.

• Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
• Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
• Gathers information to assess customer’s need, prioritizes the reported problem, and enters request into work order system.
• Creates accurate work orders and routes to appropriate shop or department in a timely manner.
• Answers customer questions regarding status of work orders.
• Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.
• Consistently uses tools and equipment appropriately on the job.
• Maintains and contributes to a safe work environment.

• High School Diploma or equivalent

• CMMS
  -Computerized Maintenance Management System experience
• Moderate level of data entry experience.

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

SITE
- Royal Oak Hospital - 3601 W 13 Mile Rd
- Royal Oak

Facility Operations Help 1 - Corporate

Full time

Day (United States of America)

40

6:30 a.m. to 3 p.m.

Monday to Friday

N/A

Corewell Health is committed to providing a safe environment for our team members,…