Director of Operations

The Director of Fixed Operations at Royal Oak Ford serves as the lead department manager overseeing the service, parts, and body shop departments. This role is responsible for ensuring efficient and profitable operations across these key areas, maintaining high standards of customer satisfaction, and driving continuous improvement within the fixed operations team.

Experience with CDK Dealer Management System preferred but not required. Our current manager is retiring after 20 years so this is a rare opportunity.
Send your confidential resume. You can also send directly if preferred to d

• Lead and manage the service, parts, and body shop departments to achieve sales and profitability goals.
• Develop and implement strategies to improve department efficiency and customer satisfaction.
• Train, mentor, and guide department managers and staff to enhance performance and professional growth.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Analyze financial reports and operational metrics to drive decision-making and improvements.

• Proven experience in fixed operations management within the automotive industry.
• Strong leadership skills with the ability to manage multiple departments.
• Excellent communication and organizational abilities.
• Knowledge of automotive service, parts, and body shop operations.
• Ability to analyze data and develop actionable plans.

• Competitive compensation package
• Supportive and dynamic work environment
• Comprehensive health and wellness benefits

Royal Oak Ford is a leading automotive dealership located in Royal Oak, MI. We pride ourselves on exceptional customer service and a commitment to delivering quality vehicles and services. Our fixed operations team plays a critical role in supporting our customers and sustaining our reputation for excellence.