Part-Time Stihl Technician; Royal, Oak, MI

Overview

STIHL Technician

Great Lakes Ace Hardware is growing and expanding. We are looking to add friendly faces to our existing team. The ideal candidate will be mechanically inclined with experience in small engine repair and equipment maintenance, preferably with STIHL power equipment, and the ability to show consumers how to properly use a wide variety of STIHL power equipment. This role is responsible for maintaining outstanding customer service, generating sales, merchandising products, owning assigned departments, and supporting the store management team.

Equipment Repair:

• Ensures equipment is repaired, safe, and ready to process.
• Orders repair parts as needed for equipment repair.
• Ensures proper check in and check out of equipment.
• Maintains repair schedule and regular maintenance schedules for all STIHL equipment.
• Identifies and notifies management of any pricing irregularities in the system.

Customer Service & Sales:

• Ensures customers are provided with the highest levels of customer service.
• Greets all customers and assists in answering questions about merchandise and locating merchandise; uses The S.A.L.E.S. process to help customers find everything on their lists.
• Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
• Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
• Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.
• Maintains on-hand integrity through inventory adjustment reports including cycle count and negative on-hand.
• Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
• Maintains familiarity with new products and ad merchandise.
• Has sound awareness of surroundings, customers, etc., and practices loss prevention techniques to minimize shoplifting losses.
• Working knowledge of the tools available to operate the store, including RF Gun, Back Office Procedures and Store Opportunities.
• Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
• Must be able to communicate effectively and work with colleagues and customers effectively and professionally.

• Assists with color matching and mixing paint.
• Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
• Adheres to all company policies.
• Participates in periodic team meetings.
• A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.

Compensation Details: $14.00-$16.00 per hour

Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven t, but we d like you to. Because together we help our customers take care of their homes.

Come find out why a career with the Ace Hardware Corporation is one of America s best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.