Part-Time Stihl Technician; Royal, Oak, MI

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States.

Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on core values of Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Great Lakes Ace Hardware is growing and expanding! We are looking to add friendly faces to our existing team!

The ideal candidate for the STIHL Technician Position will be mechanically inclined and have experience in small engine repair and equipment maintenance, preferably with STIHL power equipment. The preferred candidate will have the ability to show consumers how to properly use a wide variety of STIHL power equipment.

In addition, this candidate will be responsible for maintaining outstanding customer service, generating sales, merchandising product, owning assigned departments and supporting the store management team.

• Equipment Repair:
  • Ensures equipment is repaired, safe, and ready to process.
  • Orders repair parts as needed for equipment repair.
  • Ensures proper check in and check out of equipment.
  • Maintains repair schedule and regular maintenance schedules for all STIHL equipment.
  • Identifies and notifies management of any pricing irregularities in the system.
• Customer Service & Sales:
  • Ensures customers are provided with the highest levels of customer service.
  • Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S. process to help customers find everything on their lists.
  • Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
  • Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
  • Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by management.
  • Maintains on-hand integrity through inventory adjustment reports including cycle count and negative on-hand.
  • Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
  • Maintains familiarity with new products and advertising merchandise.
  • Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.
  • Works with the tools available to operate the store, including RF Gun, Back Office Procedures and Store Opportunities.
  • Follows GLA policies and procedures for all transactions; engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeks participation from them.
  • Communicates effectively and works with colleagues and customers professionally.

• Assists with color matching and mixing paint.
• Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
• Adheres to all company policies.
• Participates in periodic team meetings.
• Maintains a continuous pattern of regular and prompt attendance and works a flexible schedule including weekends.

$15.00–$16.00 per hour.

Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.