Retail Associate - SEASONAL

Detroit Zoo, 8450 W. Ten Mile Road, Royal Oak, Michigan, United States of America

Posted Tuesday, August 25, 2026 at 4:00 AM | Expires Thursday, October 1, 2026 at 3:59 AM

Seasonal Holiday help from September through January 3 2027 with opportunity to return for full 2027 season (March-December). Must be available evenings and weekends.

Wild Lights
:
Select Dates in November and December (Evenings)

Adults 18+

Who are we :

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Retail Associate

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

Responsibilities

Fulfill guest’s needs quickly and efficiently.

Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.

Relay relevant comments received from customers directly to supervisor.

Maintain a clean, safe and organized work environment.

Uphold company policies and procedures.

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.

Clean tables, chairs, equipment as needed.

Keep counter and floor in work or service area clean and free of debris.

Maintain balanced cash drawer as assigned.

Perform other related duties, tasks, and responsibilities as assigned from time to time.

Merchandise product to maximize sales.

Increase sales by promotional items or suggestive selling.

Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

Perform other tasks as deemed necessary.

Job Requirements

Strong interpersonal and communication skills.

Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.

Demonstrated ability to understand and implement written and verbal instructions.

Computer knowledge and skill level basic POS systems, and excel.

Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

Focuses on removing barriers and empowering growth and opportunity for team members at all levels

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities…