Seasonal Security Officer

The Detroit Zoological Society (DZS) is a nonprofit organization operating the Detroit Zoo and Belle Isle Nature Center. Together, our team makes a significant impact, and every role is essential to move our mission forward. Employees are exposed to an atmosphere like no other. Our unmatched scenery will brighten your day as you make a difference for people, animals and the natural world.

Explore our current job openings to learn how you can be a force for positive change in the world while supporting our mission to create meaningful connections between people, animals and the natural world so all can thrive.

Position:Seasonal Security Officer

Location: Detroit Zoo

8450 W. 10 Mile Rd.

Royal Oak, MI

Job :703

# of Openings:1

Seasonal Security Officer

The Security Officer is responsible for performing or assisting with the following duties: access control, emergency response, crowd control, performing escorts and courtesy transports, criminal investigations, answering phones, writing reports, maintaining logs, performing inspections, investigations, dispatch and overseeing contract security personnel. The DZS Security Officer will support, both publicly and privately, the principles of the Detroit Zoological Society, maintain a professional manner when dealing with all constituencies, and always preserve a high level of confidentiality.

This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.

• Perform foot and/or vehicle or bicycle patrol of facility
• Respond to all emergencies, incidents, alarms, and/or situations as requested
• Investigate all incidents and create accurate and timely incident reports
• Be observant and provide visible deterrent to crime and disruptions
• Be a guest service centered officer that provides assistance to guests, staff, and volunteers in a courteous and professional manner
• Provide necessary first aid and/ or CPR if and when needed (Must be willing to be CPR/AED, First Aid, and Stop the Bleed trained)
• Escalate emergency situations using Incident Command protocols and notify, assist, and direct external emergency personnel as needed
• Monitor access levels of staff and volunteers using CCTV and security analytic software
• Enforce and comply with all Zoo policy and procedures
• Complete safety checks of patrol areas to ensure safety equipment is compliant and in working order
• Provide assistance with crowd control and parking as needed
• Must be willing to work at satellite campuses as needed
• Must be willing to use a motorized vehicle during high traffic and/or stressful situations utilizing defensive driving techniques
• Ability to monitor and respond to multiple radio channels
• Performs health screenings of staff, guests, and volunteers including monitoring temperature as needed
• Other duties as assigned.

• High School Diploma or GED
• No felony, drug related, child/spouse/animal abuse or theft convictions. Must pass the State of Michigan State Police Criminal Background check or equivalent from other states of residence.

• Excellent phone skills
• Good interpersonal skills
• Must be a team player and worker who will work well with and support co-workers and supervisors
• Good oral and writing articulation skills
• Accurate record keeping ability
• Able to work varied hours and extended shifts

• Previous experience in a customer service position.
• Previous experience in a security position.
• CPR/AED Certification
• Knowledge of the Incident Command System
• Above average computer skills with knowledge of Microsoft Word, Excel and Access

The regular work schedule will include weekends, evenings, early-mornings, and holidays. Work is performed in an environment that has a high volume of traffic, requires the ability to deal with stressful and sometimes abusive situations. The Security Officer will be required to work in rain, snow, and extremely hot and cold temperatures.

The individual…